for Pickora
Last Updated: August 11, 2026
At Pickora, we want you to be happy with what you buy.
1. Who handles returns?
Pickora is a marketplace. Each vendor is responsible for their own products and returns. Please contact the vendor directly through your order page.
2. When can you return an item?
You can request a return within 7 days of delivery if:
The item is damaged, defective, or wrong item was sent
The item is not as described on the product page
The item is sealed and unused – for fashion, electronics, etc.
3. Items that CANNOT be returned:
Perishable goods like food and groceries
Personal care items that have been opened
Custom or made-to-order items
4. How to request a refund or return
Go to My Account → Orders → Click the order
Click Contact Vendor and explain the issue with photos
The vendor must respond within 48 hours
If the vendor agrees, they will arrange pickup or give return instructions
5. Refunds
Once the vendor receives and approves the returned item:
M-Pesa/Bank refunds: Processed within 3-5 business days
Card refunds: Processed within 3-5 business days
Pickora Wallet: Refunded instantly
Shipping costs are not refunded.
6. Damaged or Lost in Transit
If your package arrives damaged or never arrives, contact the vendor and support@pickora.my within 48 hours of delivery with photos.
7. Pickora Guarantee
If the vendor does not respond in 48 hours, or refuses a valid return, contact us at support@pickora.my and we will step in to help.
Questions? Email us: support@pickora.my